Returns and Exchanges
FULL PRICED PRODUCTS
If you are not completely satisfied with your purchase, you may make a return within 14 days of the original purchase date to receive a full refund of any full priced product. Returns attempted after 14 days are eligible for exchange to receive a gift card for the returned amount as compensation within 30 days. Please note, if we no longer carry the item you wish to return outside of 14 days, only exchanges will be available.
To receive a return or exchange, the following conditions must be met :
- All apparel items must be returned new, unworn, unwashed, unaltered, and with all original tags attached.
- Footwear must be returned in original packaging and show minimal wear on the sole.
- Apothecary, grooming, and pantry products must be in original packaging and unopened and unused.
Sale-priced items may be returned for a full refund or exchange within 14 days of when you received the product, and must meet the requirements above. After 14 days, sale-priced items will not be eligible for return or exchange.
Vintage, one of a kind good, socks, undergarments, and open apothecary, grooming, and pantry goods are all final sale and are not eligible for return or exchange.
To return or exchange an item, please contact firstname.lastname@example.org. Put either Return or Exchange in the subject line. In the body of the email, have the name of the item as found on packing slip, and any distinguishing color or size. Also include the reason for return, and if you would like to make an exchange, include the item or items of similar value that you'd like to exchange your item for.
We hope to resolve any and all issues as quickly as possible to ensure customer satisfaction.
Call 713-861-6618 or email email@example.com with any questions concerning returns or exchanges.